Returns policy
Returns
Every wire harness is made to order, so we can't take returns. If something arrives damaged or doesn't work, we'll make it right.
Why we don't accept returns
Each Acorn wire harness is custom built to your spec: your length, gauge, end angles and wire colors. Because no two orders are alike, we can't resell a returned harness, so all sales are final. Please double-check your design before you order. You can download the spec for any design before checkout.
Tested before it ships
Every wire harness is 100% continuity tested before it leaves us, checking for opens, shorts and miswires, so it should work the moment you plug it in.
Damaged or defective wire harnesses
If a wire harness arrives damaged, or doesn't match the design you ordered, or doesn't work:
- Email support@almond.bot within 14 days of delivery.
- Include your order email or receipt, and photos of the harness and the problem (and of the packaging if it was damaged in shipping).
- We'll repair or replace it.
Shipping
For build times, delivery options and rates, see our shipping policy.
Contact
Questions about an order? Email support@almond.bot.
Almond Robotics, 2325 3rd St, Unit 346, San Francisco, CA 94107, USSee also our shipping policy and returns policy.